Leaders / Evan Shumeyko

Head of Social Care, Social@Ogilvy

New York | North America

Evan Shumeyko has close to 20 years of experience building, leading and optimizing customer facing teams in all aspects of the business. He currently leads Ogilvy Strategy’s Connections Practice – the team that helps Ogilvy clients such as American Express, IBM, and IHG have meaningful and valuable interactions with customers in order to increase customer loyalty and ensure the brand promise. Evan’s experience spans telecommunications, technology, financial services, media, and hospitality industries.

At Ogilvy, Evan’s responsibilities include developing dialogue strategies that provide tailored treatments for unique customer segments and applying social media principles to improve relevancy and transparency in the customer experience. Underpinning all of his work is an ability to deliver innovation, especially in the form of digital thinking, to all client engagements.

@shumeyko

North America

Zombies in Customer Care

- Since you are reading a post on Social@Ogilvy, I will spare you the <insert factoid — about how ...